Replacement items will be shipped using the same method as the original order. Contact Customer Service within 14 days of the original order date, and we'll do everything we can to ensure you receive the replacement product(s) quickly. If you received an item that is damaged, we'll fix it - fast. We will refund your original order (minus original shipping charge.) You can place a new order to ensure it arrives by your event date. You can pay to reship the order, with an updated address, via the shipping level desired. Your order may be subject to a $15 charge. If your order is sent back to us as undeliverable and you still need your order, we can assist you. An order with Premium or Express shipping may be delayed if only a PO Box is provided.
Incorrect Addresses and Return-to-Sender Packages: If an incorrect shipping address is provided, the delivery of the package may be delayed. Note: Returns for seasonal merchandise (e.g., Easter, Halloween, and Christmas) can be returned up to 7 days prior to the holiday. For your protection, we recommend you insure your return shipment.We recommend using a traceable shipping method with delivery confirmation.Item(s) must be new, unused and in their original packaging, along with all accessories.A return label with be emailed to you and if used, $7.99 will be deducted from your refund. A return label can be requested by emailing with your order number.Items returned for a refund will incur a 12% restocking fee.Returns must be postmarked within 15 days of the original order date.The following criteria must be met to be eligible for a refund:
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